The Power of Sharing: ILTACon 2018
For a conference firmly rooted in AI, blockchain and all things legal tech, I was surprised that the focus of ILTACon 2018 was predominantly human. Human successes, human failures, and human communities in this evolving world of legal tech.
Rightly or wrongly, openness and collaboration are words that don’t always come to mind when we think of the legal profession. In fact, lawyers are trained adversaries. Being risk-averse and competitive is in the industry’s DNA.
Yet, ILTACon was an inspiring show of global legal tech citizens travelling from far and wide to get in a room and share – share stories of how we can best leverage technology for our clients and as a transformative force for good.
I was nodding ferociously in Tuesday’s keynote when Daniel Linna (Northwestern Law) said, ‘we’re part of something bigger and important here – we’re not just improving legal service delivery so we can improve Starbucks’ bottom line and make more revenue for ourselves, but we’re part of an important profession and we can make a difference’.
Stories of success
In her panel on closing the gap between lawyers and IT, Alma Asay (Integreon) said, ‘there are success stories in every organisation these days and I encourage you to share those and give people hope that these challenges can be overcome’.
Here are five of the many success stories shared at ILTACON:
- Mara Nickerson (Osler) spoke of an associate who, in between his billables, developed a free, online tool called Osler Code Detect which allows developers to scan their source code folder and receive a report on the open source licensing issues.
- Aaron Crews (Littler) joined the ILTA chorus when he said that lawyers and data scientists don’t speak the same language. Therefore, he created a new role called ‘analytic project managers’. These ‘translators’, who are fluent in both law and tech, have been the ‘single biggest performance improver.’
- Aaron Crews also spoke about ditching the ‘anec-data’ (the ‘I’ve done this for the last 10 years so I know how it works’ piece). Instead, he’s focusing on preparing a ‘data-driven analysis of the facts’ upfront, so that lawyers can build a sound strategy from the get-go. Fellow panellist Bennett Borden (Drinkler Biddle) added that ‘getting mastery of the facts’ is ‘like bringing a ray gun to a rock fight’. Listen here for the successful use cases – this panel was gold.
- Three speakers commended the Akerman Data Law Center– an expert system which is an Akerman, Neota Logic and Thomson Reuters collaboration that automates the delivery of legal advice around data breaches.
- An enthusiastic audience member in the chatbot session said that with a spreadsheet of questions and answers, he was able to build a chatbot in one hour using Microsoft’s QnA Maker. When he showed this chatbot to his COO, he secured funding to proceed with the project.
Stories of failure
In an industry where ‘mistake’ is a dirty word, largely because it conjures thoughts of negligence and liability, the tales of failure were particularly refreshing.
Here are three failures:
- ILTA members said their ‘biggest innovation failure was leading with technology [as opposed to] problem solving…we built it but they did not come’.
- Camille Reynolds (Fenwick) reflected on a failure when they built ‘a really complex email workflow solution’, which skipped over the collaboration piece and was designed based on only one Partner’s processes.
- John Fernandez (Dentons) called out the industry’s continuing failure in having a business model that hasn’t changed in over 100 years: ‘Until we deal with the business model…and the billable hour…it’s hard for law firms to even understand how to take AI and price it.’
As a newcomer to the legal tech scene, I know I’ll make mistakes. My hope is that I can learn from the failures of others, make new mistakes, and pay those forward to my peers.
Developing and implementing legal technology is a cross-disciplinary exercise which involves the intersection of professionals who think, communicate and operate in vastly different ways. That presents challenges. However, it also unlocks a field ripe with opportunities for collaboration when lawyers and technologists take the time to learn about each other. That starts with sharing.
The twittersphere is a beautiful thing when it comes to connecting the legal tech community. But to have the whole industry in the one room (technologists; lawyers; in-house GCs; start-up founders; commentators; knowledge management; operations; 15-year-old hackers), where you can look each other in the eye and share a story – or perhaps a brave conversation – that’s a great way to build community and catalyse innovation.
A huge thank you to ILTA for the scholarship to attend!